What people ask before they start
Where do I download the official installer?
On this site's download page, by system. Take it from here only, so you avoid repacked third-party files.
What comes right after install?
Sign in to your account, open the route list, pick one with reasonable latency and connect.
Do I buy again if I change device?
No. Install the client on the new device and sign in to the same account; concurrent devices follow your plan.
It reports connection failed - now what?
Disconnect, switch routes, confirm your own network, then restart the client if it still fails.
Speed keeps swinging
Pause heavy downloads and sync, switch to a lower-latency route, and avoid running other network tools alongside.
How do I know the file is genuine?
Use only links on this site; before installing, check that the source and size look normal.
How do I renew before expiry?
Sign in and check the cycle and expiry in the client or on the purchase page, then follow the prompts.
What is QuickQ for?
It gives several devices connection and route choice, plus status view, device and plan management.
How far does system support go?
Windows, macOS, iOS and Android all have clients, and one account signs in on several devices.
How long does the first setup take?
A few minutes following the guide; if it stalls, work through the checklist and it usually resolves.
Any limits on use?
Use it within local laws, follow the Terms and Privacy Policy, and do not lend your account out.
Still not solved - where next?
Search this page and the guide by scenario first; if it persists, submit through the support entry on this site.